V1, dated 01/12/2023
Shipping Destinations
- UK Mainland – FREE Delivery over £250 inc VAT*
- UK Mainland – below £250 inc VAT – £9.99.*
- Republic of Ireland – £18.95 per parcel up to 30 kilos
- Northern Ireland – £22.95 per consignment**
- Scottish Highlands – £24.95 per consignment**
- Isle of Wight – £24.95 per consignment**
- Scottish Islands, Channel Isles, Isle of Man, Scilly Isles – £30.95 per consignment**
All our parcels are sent out by DPD typically on a ‘Next Day’ delivery service which needs to be signed for.
*UK Mainland includes England, Scotland & Wales excluding Scottish Highlands, Islands and Northern Ireland.
**Consignments up to 10 kilos. Two day service.
Export Orders / International Deliveries
We also arrange delivery to European and International destinations.
We can arrange bespoke delivery solutions for you on very little notice. We pride our ability to find the most competitive delivery through our large network of delivery partners including national and international couriers, private hires and independents.
Please ensure all contact details are correct when processing your order. A member of our Customer Services team will review your order and be in touch with an accurate delivery cost within 24-48 hours. To ensure no commitment to your order please select Bank Transfer at checkout.
Please be advised that we hold no liability for any customs and excise taxes that may be applicable in your country. As the importer, it is your responsibility to be fully informed about and compliant with the laws and regulations pertaining to the importation of our products in your jurisdiction. We wish to inform you that, as of the current date, liquids, salts, and disposable vaping products do not incur excise tax in the United Kingdom. However, this information is subject to change and should not be relied upon as legal advice. We strongly urge you to always adhere to the laws of your country and exercise due diligence when importing our products
Should you have any further questions please email [email protected] with details of your order.
PALLET DELIVERY
- UK Mainland – pallet delivery costs vary from £29-£99
- Northern Ireland, Scottish Highlands, Islands and Isles – pallet delivery costs vary from £29-£149
All pallets are sent out on The Pallet Network either on the Next Day or Economy service. Please note pallet deliveries incur a delivery charge which is determined by your postcode.
Delivery Times
Deliveries are made Monday to Friday between 8am and 6pm. DPD Local provides a one hour delivery window on the day of delivery so you can carry on with other parts of your day as normal.
We aim to dispatch all orders within 24-48 hours of orders being placed and paid unless it is a busy period please allow an additional 7-10 working days. We always aim to keep our stock systems up to date however on some rare occurrences some items may be out of stock. A member of Customer Services will get in touch if there are any issue with your order. If you need to check the availability of items please email [email protected] or make a note in the notes section when processing your order.
If your order is urgent, please email [email protected] and we will do our best to accommodate delivery requirements. Specific delivery times and weekend deliveries are available however we cannot guarantee these services.
Order Tracking
A tracking number and web link to the tracking website will automatically be emailed to you on dispatch of your order. DPD will provide you with a one hour delivery window on the day of your delivery so you can carry on with other parts of your day as normal.
Please ensure all contact details provided during checkout are accurate. There is usually an option to change your delivery date also in case something comes up. This will ensure it is as easy as possible for you, our valued customer, to receive your delivery when it is most convenient. We work closely with DPD to be able to provide you with the most convenient delivery.
Please note tracking is not available on pallet deliveries or private courier options. We can of course provide guidance please email [email protected] with your order number for more information.
Cancellations, Returns and Refunds
Please read our Cancellation, Return and Refund Policy.